Thank you for shopping at mykitsch.com! We have great confidence in our products and are committed to providing every customer with a satisfying shopping experience. If you are not completely satisfied with your purchase, our straightforward return and refund policy is here to assist you.
We accept return requests submitted within 30 calendar days of receiving your order. This policy applies to most items sold on our website and covers orders shipped within the contiguous United States (excluding Alaska and Hawaii). To be eligible for a return, the item must be unused, unwashed, and returned in its original packaging with all accessories included.
How to Initiate a Return
Please begin by contacting our customer support team to submit your return request and obtain a return authorization.
Please package the item securely and ship it to the designated return address.
Once we receive the returned item, we will inspect it and process your refund accordingly.
Return Shipping Costs & Refund Details
If the return is requested due to personal preference, the customer is responsible for the return shipping costs.
If the item arrives damaged, is defective, or was shipped in error due to a mistake on our part, we will cover the return shipping costs.
All refunds will be issued back to your original payment method within 2 to 5 business days after we receive and inspect the returned item. Please note that processing times may vary depending on your bank.
Customer Support
If you have any questions regarding returns, refunds, or your order, please feel free to contact us:
Email: kitsch@mykitsch.com
Phone: +1 (424) 240-5551
Address: 137 N Larchmont Blvd #641, Los Angeles, CA 90004, USA
830 Lakeshore Rd E, Mississauga, ON L5E 1E1
We highly value your satisfaction and feedback. We will do our utmost to promptly address any concerns you may have. Thank you again for choosing mykitsch.com—your trusted source for quality everyday essentials!